Privacy Policy

 

Last updated: April 24, 2026

Aero Elite Solutions (“Aero Elite Solutions,” “AES,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit aeroelitesolutions.com (the “Site”), request information about our services, sign up for a free resource, or otherwise interact with us online. It also explains how we use that information, who we share it with, and the choices and rights you have.

By using the Site or submitting information through it, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of it, please do not use the Site or submit information to us.

If you have questions about this policy or about how your information is handled, you can reach us at any time:

1. Introduction

Aero Elite Solutions provides leadership training, executive coaching, computer-based training (CBT) series, succession planning consulting, and related services for the aviation maintenance industry. Our clients are primarily Part 145 repair stations, maintenance organizations, and individual aviation professionals.

This Privacy Policy applies to personal information collected through the Site and through related communications (for example, when you email us, fill in a contact form, or sign up to receive a free resource such as our Succession-Ready Planning Guide). It does not apply to information we collect offline, through separate client engagement agreements, or through platforms owned by third parties.

We are based in the United States. If you access the Site from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those of your home country. By using the Site, you consent to that transfer.

This policy was last updated on the date shown above. We may update it from time to time. See “Changes to This Policy” near the end of this document for details on how changes are communicated.

2. Information We Collect

We collect information in three general ways: information you give us directly, information collected automatically when you use the Site, and information we receive from third-party service providers that help us operate the Site.

2.1 Information you provide to us

You may choose to provide personal information to us when you:

  • Submit a contact form on the Site to request information about our services, ask a question, or schedule a conversation.
  • Sign up to receive an email, newsletter, or free downloadable resource (for example, the Succession-Ready Planning Guide).
  • Email, call, or otherwise contact us directly.
  • Register for a webinar, training session, or event.
  • Apply for open positions or send us an unsolicited resume.

The categories of personal information you may provide include:

  • Identifiers: name, email address, phone number.
  • Professional information: employer or organization, job title or role, industry, years of experience, areas of interest.
  • Inquiry content: the message or question you send us, including any details you choose to include about your team, program goals, or training needs.
  • Correspondence: records of emails, call notes, and other communications between you and AES.

You decide what information to share. You are not required to provide personal information to browse the public portions of the Site, but if you do not provide the information we ask for, we may not be able to respond to your inquiry or deliver the resource you requested.

2.2 Information collected automatically

When you visit the Site, our hosting provider, analytics tools, and related service providers may automatically collect certain information about your device and how you interact with the Site. This may include:

  • IP address and approximate geographic location derived from it.
  • Browser type and version, operating system, and device type (desktop, mobile, tablet).
  • Referring website or source that brought you to the Site.
  • Pages viewed, time spent on each page, links clicked, and navigation paths within the Site.
  • Date and time of access.
  • Diagnostic information such as error logs and performance data.

This information is collected through cookies, log files, pixels, and similar technologies. See the “Cookies and Tracking Technologies” section below for more detail.

2.3 Information from third parties

We may receive information about you from third parties that help us operate the Site and our business. For example:

  • Our email marketing provider may tell us whether you opened an email we sent, clicked a link, or unsubscribed.
  • Our analytics provider may tell us aggregated statistics about Site traffic and user behavior.
  • A person may refer you to us and share your contact information so we can follow up. If you believe your information was shared with us without your permission, contact us and we will delete it.

2.4 Sensitive information

We do not intentionally collect sensitive personal information through the Site (for example, government identifiers, financial account numbers, health information, or information revealing racial or ethnic origin, religious beliefs, union membership, sexual orientation, or biometric data). Please do not send us sensitive information through the contact form or email. If we receive sensitive information by mistake, we will delete it promptly.

3. How We Use Information

We use the information described above for the following purposes:

3.1 Responding to inquiries

When you contact us through a form, email, or phone, we use your information to reply to your question, schedule a conversation, prepare materials relevant to your inquiry, and follow up as part of the normal course of a prospective business relationship.

3.2 Delivering resources you request

If you sign up for a free guide, checklist, template, or similar resource, we use your email address to send the resource to you and to confirm your signup. We may also send a small number of related follow-up messages about the resource or the topic it covers.

3.3 Marketing and communications you have opted into

If you have opted in to receive newsletters, updates, or promotional messages from us, we use your information to send those communications. Every marketing email includes a way to unsubscribe, and we honor unsubscribe requests promptly. Unsubscribing from marketing messages does not stop transactional messages about a service you have engaged us for.

3.4 Operating and improving the Site

We use automatically collected information and analytics data to understand how visitors find and use the Site, identify pages that are confusing or under-performing, fix technical problems, improve content, and plan future updates. Where possible, we review this information in aggregated or de-identified form.

3.5 Protecting the Site and our business

We use information to detect and prevent fraud, abuse, security incidents, and violations of our Terms and Conditions; to enforce our legal rights; and to protect the rights, property, and safety of AES, our clients, and others.

3.6 Meeting legal and regulatory obligations

We may use and retain information to comply with applicable laws and regulations, respond to lawful requests from government authorities, and respond to valid legal process (for example, subpoenas and court orders).

3.7 Legal bases for processing (for users in the EEA, UK, and Switzerland)

If you are located in the European Economic Area, the United Kingdom, or Switzerland, we rely on the following legal bases to process your personal information:

  • Consent: when you sign up to receive marketing communications or a free resource, or otherwise give us clear consent to process your information.
  • Performance of a contract or pre-contract steps: when we process your information to respond to an inquiry, prepare a proposal, or deliver a service you have requested.
  • Legitimate interests: when we process your information to operate and secure the Site, improve our services, and communicate with prospective clients in a proportionate way that does not override your rights and freedoms.
  • Legal obligation: when we must process information to comply with law.

You can withdraw consent at any time by contacting us using the details at the top of this policy. Withdrawing consent does not affect the lawfulness of processing that happened before withdrawal.

4. How We Share Information

We do not sell your personal information, and we do not rent it or trade it to third parties for their own marketing purposes. We share information only in the limited circumstances described below.

4.1 Service providers

We share information with trusted third-party service providers that perform services on our behalf and that are contractually obligated to protect it. Examples include:

  • Web hosting and infrastructure providers that host the Site.
  • Email marketing and automation platforms that help us send newsletters and deliver requested resources.
  • Analytics providers (for example, Google Analytics or similar) that help us understand Site usage.
  • Customer relationship management (CRM) tools that help us track inquiries and follow up with prospective clients.
  • Form, scheduling, and calendar tools used to accept inquiries or book conversations.
  • Professional advisors such as attorneys, accountants, and insurers when needed in the normal course of business.

These providers are only permitted to use the information to perform services for AES and must protect it in accordance with applicable law and their contract with us.

4.2 Business transfers

If AES is involved in a merger, acquisition, reorganization, sale of assets, financing, or bankruptcy, your information may be transferred to the successor or acquirer as part of that transaction. We will notify you (for example, by a notice on the Site or by email) if such a transfer results in a material change to this Privacy Policy.

4.3 Legal requirements and protection of rights

We may disclose information if we believe in good faith that disclosure is necessary to:

  • Comply with a law, regulation, legal process, or governmental request.
  • Enforce our Terms and Conditions or other agreements.
  • Investigate, prevent, or address suspected fraud, security issues, or technical issues.
  • Protect the rights, property, or safety of AES, our clients, our employees, or the public.

4.4 With your direction or consent

We may share information with others when you ask us to or clearly consent to the sharing (for example, if you ask us to send a proposal to a colleague at your organization).

4.5 Aggregated or de-identified information

We may share aggregated or de-identified information (for example, total visits to a page, or number of signups to a newsletter) that does not reasonably identify you with partners, in marketing materials, or in public-facing reports.

5. Cookies and Tracking Technologies

The Site uses cookies and similar technologies to function, remember your preferences, understand how the Site is used, and, where applicable, support marketing efforts.

5.1 What cookies are

Cookies are small text files placed on your device when you visit a website. They allow the site to recognize your device on later visits, remember information about your session, and collect information about how you use the site. Similar technologies include pixels, tags, local storage, and session identifiers.

5.2 Categories of cookies we use

  • Strictly necessary cookies: required for the Site to load, display pages correctly, and handle form submissions securely. The Site cannot function properly without these.
  • Performance and analytics cookies: help us understand how visitors use the Site, which pages are most and least visited, and how users move around the Site. We use this information to improve how the Site performs. We may use Google Analytics or a similar provider for this purpose.
  • Functional cookies: remember choices you make (for example, your region or preferences) to provide a more consistent experience.
  • Marketing cookies (if used): help us understand which marketing channels bring visitors to the Site and measure the effectiveness of campaigns. These are used only where permitted by applicable law and, where required, with your consent.

5.3 Third-party analytics

The Site may use Google Analytics or a comparable analytics service. Google Analytics uses cookies and similar technology to collect information about Site usage. That information is transmitted to and stored by the analytics provider. You can learn more about how Google uses data at policies.google.com/technologies/partner-sites and can install the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.

5.4 Your choices about cookies

Most browsers accept cookies by default. You can control cookies through your browser settings. Options typically include:

  • Blocking all cookies.
  • Blocking only third-party cookies.
  • Clearing cookies when you close the browser.
  • Receiving a prompt before a cookie is stored.

If you disable cookies, parts of the Site may not work as intended. For help, consult your browser’s documentation.

5.5 Do Not Track signals

Some browsers send a “Do Not Track” (DNT) signal. Because there is no industry or legal standard for how websites should respond to DNT, we currently do not respond to DNT signals. You can still exercise the cookie and privacy choices described in this policy.

6. Data Retention

We retain personal information only for as long as we need it for the purposes described in this policy and to meet our legal, accounting, and reporting obligations.

In practice, this means:

  • Contact form submissions: retained for as long as is reasonably useful to maintain or follow up on the prospective business relationship, and then archived or deleted on a regular schedule.
  • Email list subscribers: retained until you unsubscribe. After unsubscribing, we retain a minimal record confirming the unsubscribe request so we do not contact you again without your consent.
  • Client engagement records: retained for the duration of the engagement and for a reasonable period afterward, consistent with tax, contractual, and professional obligations.
  • Analytics data: retained according to the settings of the analytics provider (for example, the default retention period configured in Google Analytics).
  • Records required by law: retained for as long as the law requires.

When information is no longer needed, we take reasonable steps to delete it or anonymize it so it can no longer be associated with you.

7. Your Rights Under GDPR (EEA, UK, and Switzerland)

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you have certain rights under the General Data Protection Regulation (GDPR) and related laws. Subject to the limits set by law, those rights include:

  • Right of access: the right to confirm whether we process your personal information and to receive a copy of it.
  • Right to rectification: the right to have inaccurate or incomplete information about you corrected.
  • Right to erasure: the right to have personal information about you deleted in certain circumstances (sometimes called the right to be forgotten).
  • Right to restrict processing: the right to ask us to limit how we use your information in certain circumstances.
  • Right to object: the right to object to processing based on our legitimate interests or direct marketing.
  • Right to data portability: the right to receive personal information you provided to us in a structured, commonly used, machine-readable format, and to ask us to transmit it to another controller where technically feasible.
  • Right to withdraw consent: where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
  • Right to lodge a complaint: the right to complain to your local data protection authority. We would appreciate the chance to address your concerns first.

To exercise these rights, contact us at info@AeroEliteSolutions.com. We may need to verify your identity before acting on your request. We will respond within the time limits required by applicable law, typically within one month for GDPR requests. [ATTORNEY TO CONFIRM specific response window, verification process, and whether a separate representative in the EU or UK is required under Article 27 GDPR.]

8. Your Rights Under CCPA / CPRA (California Residents)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). This section supplements the rest of this Privacy Policy.

8.1 Categories of information collected, used, and disclosed

In the past 12 months, we have collected the following categories of personal information, as defined by the CCPA:

  • Identifiers: such as name, email address, phone number, and IP address.
  • Customer records: such as employer, job title, and contact details included in an inquiry.
  • Commercial information: such as records of resources requested and services inquired about.
  • Internet or other network activity: such as browsing activity on the Site, pages visited, and interaction with our emails.
  • Geolocation data: approximate location derived from IP address.
  • Inferences: limited inferences drawn from the above to identify prospective clients who may be interested in our services.

We use these categories for the business and commercial purposes described in the “How We Use Information” section. We disclose these categories only to the service providers and other recipients described in the “How We Share Information” section.

8.2 No sale or sharing of personal information

We do not sell personal information for money, and we do not share personal information for cross-context behavioral advertising, as those terms are defined under the CCPA. We have not sold or shared personal information in the preceding 12 months, and we do not sell or share the personal information of minors under 16.

8.3 California rights

Subject to verification and the limits set by law, California residents have the right to:

  • Know / access: request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business or commercial purposes for collecting it, and the categories of third parties with which we share it.
  • Delete: request that we delete personal information we collected from you, subject to legal exceptions.
  • Correct: request that we correct inaccurate personal information we maintain about you.
  • Opt out of sale or sharing: as noted above, we do not sell or share personal information, but you have the right to direct us not to do so.
  • Limit use of sensitive personal information: we do not use sensitive personal information for purposes beyond those permitted without the right to limit, but you retain the statutory right.
  • Non-discrimination: we will not discriminate against you for exercising any of these rights. We will not deny services, charge different prices, or provide a different level of quality because you exercised a CCPA right.

8.4 How to exercise California rights

To exercise these rights, contact us at info@AeroEliteSolutions.com with the subject line “California Privacy Request,” or call 786.743.9192. We will need to verify your identity before acting on your request. You may designate an authorized agent to make a request on your behalf; we will ask the agent for proof of authorization and may still contact you to verify the request. [ATTORNEY TO CONFIRM verification standards and whether a separate “Do Not Sell or Share My Personal Information” link is required on the Site.]

9. Children’s Privacy

The Site is intended for an adult professional audience. It is not directed at children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child under 16 has provided us with personal information, contact us and we will delete the information as soon as possible, consistent with applicable law, including the Children’s Online Privacy Protection Act (COPPA) where applicable.

10. Security

We use reasonable administrative, technical, and organizational measures to protect personal information against loss, theft, unauthorized access, disclosure, alteration, or destruction. Examples include:

  • Encryption of the Site via HTTPS.
  • Access controls so only authorized team members and service providers can access personal information.
  • Reputable hosting, email, analytics, and CRM providers with their own security programs.
  • Ongoing review of our practices as the business and the tools it uses evolve.

No method of transmission over the Internet and no method of electronic storage is completely secure. While we work to protect your personal information, we cannot guarantee absolute security. You use the Site at your own risk. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

11. International Data Transfers

AES is based in the United States, and our service providers may be located in the United States or in other countries. If you access the Site or communicate with us from outside the United States, your personal information will be transferred to, stored in, and processed in the United States and possibly other countries whose data protection laws may differ from those of your country of residence.

Where required by law, we use appropriate safeguards for international transfers of personal information, such as Standard Contractual Clauses approved by the European Commission or the UK International Data Transfer Agreement, and we take reasonable steps to ensure that recipients provide an adequate level of protection. [ATTORNEY TO CONFIRM whether additional transfer mechanisms or a detailed transfer impact assessment is required for your use case.]

12. Third-Party Links

The Site may include links to third-party websites, services, or resources (for example, our social media profiles, referenced articles, or tools used by our service providers). Those third parties have their own privacy policies. This Privacy Policy does not apply to those third parties, and we are not responsible for their content, privacy practices, or use of your information. We encourage you to review the privacy policies of any third parties you interact with.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, our services, applicable law, or the tools we use. When we update the policy, we will change the “Last updated” date at the top of this page. For material changes, we will also provide a more prominent notice (for example, a banner on the Site or an email notice to subscribers where appropriate and feasible).

We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of the Site after an update takes effect constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:

We will acknowledge receipt of your request as soon as reasonably possible and respond within the time frames required by applicable law.

This Privacy Policy is a template intended as a starting point. It is not legal advice. Aero Elite Solutions should have a licensed attorney review and adapt this document before it is published, particularly the sections addressing GDPR, CCPA/CPRA, international transfers, governing law, and data retention. Placeholders marked [COMPANY MAILING ADDRESS] and [ATTORNEY TO CONFIRM] must be completed or removed before the policy goes live.

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